Job Title: Salesforce Business Analyst (3–5 Years Experience)
Job Summary
We are looking for a Salesforce Business Analyst with 3–5 years of experience who brings a strong mix of business analysis, Salesforce platform knowledge, and hands-on configuration expertise. The ideal candidate should have experience working across multiple Salesforce Clouds and be comfortable handling end-to-end solutioning, including scenarios involving integrations and cross-system data flows.
Key Responsibilities
- Gather, analyze, and document business requirements (user stories, BRDs, FRDs)
- Work closely with stakeholders to understand business processes and translate them into scalable Salesforce solutions.
- Design and support solutions across Sales Cloud, Service Cloud, and Experience Cloud.
- Perform hands-on Salesforce configuration, including:
- Data model design (objects, relationships, fields)
- Page layouts, record types, and dynamic forms
- Validation rules, flows, and process automation
- Profiles, permission sets, and access control
- Understand and support data flow across systems (e.g., Salesforce to external platforms)
- Collaborate with developers and architects on integrations and complex use cases
- Participate in UAT, defect triage, and release cycles
- Create and maintain reports, dashboards, and documentation
- Ensure solutions align with Salesforce best practices and scalability
Required Skills & Qualifications
- 3–5 years of experience as a Salesforce Business Analyst
- Strong understanding of:
- Sales Cloud, Service Cloud, and Experience Cloud
- Hands-on experience with Salesforce configuration beyond basic setup, including:
- Flows and automation (must-have)
- Data modeling and relationships
- Security model (profiles, permission sets)
- Good understanding of integrations and cross-system data flows
- Ability to work on moderately complex requirements and scenarios
- Experience working in Agile/Scrum environments
- Strong skills in:
- Requirement gathering and analysis
- Stakeholder communication
- Documentation (Jira, Confluence)
