We are looking for a skilled and motivated Salesforce Health Cloud Specialist to join our growing team in Noida. The ideal candidate will possess hands-on experience with Salesforce Health Cloud, coupled with a strong grasp of healthcare workflows and cloud-based technology. This role will be pivotal in designing, implementing, and optimizing Salesforce Health Cloud solutions to enhance patient care and operational efficiency.
Implementation & Configuration:
Design, configure, and implement Salesforce Health Cloud solutions tailored to healthcare provider workflows and patient engagement needs.
Customization & Optimization:
Customize Health Cloud features for patient care management, care coordination, and compliance with healthcare standards and protocols.
System Integration:
Integrate Salesforce Health Cloud with other healthcare platforms (e.g., EHR/EMR systems) and third-party applications using APIs.
Technical Support & Maintenance:
Provide day-to-day support, issue resolution, and continuous improvement for existing Health Cloud applications.
User Enablement:
Develop training materials and conduct sessions to empower end-users with knowledge of system capabilities and best practices.
Data Governance & Compliance:
Ensure accuracy, consistency, and privacy of patient and provider data, adhering to HIPAA and other regulatory standards.
Stakeholder Collaboration:
Partner with healthcare teams, IT, and business stakeholders to gather requirements, deliver solutions, and drive adoption.
Continuous Improvement:
Stay updated with Salesforce Health Cloud enhancements, and proactively recommend system optimizations.
Experience:
2–5 years of hands-on experience with Salesforce Health Cloud or related Salesforce platforms.
Certifications:
Salesforce Health Cloud Consultant certification (preferred). Additional Salesforce certifications such as Administrator or Platform Developer are a plus.
Technical Proficiency:
Solid understanding of Health Cloud components like Care Plans, Patient Timeline, and Provider Network. Experience with Apex, Visualforce, and Lightning Web Components is advantageous.
Domain Knowledge:
Good understanding of healthcare industry processes, workflows, and compliance requirements (e.g., HIPAA).
Soft Skills:
Excellent communication, documentation, problem-solving, and interpersonal skills.
Collaboration:
Proven ability to work effectively in cross-functional teams and manage competing priorities.
